Frequently Asked Questions
Are the shoes authentic?
100% Authentic Guaranteed. It is with great pleasure that we introduce a hassle-free sneaker shopping experience for you. All sneakers purchased are guaranteed authentic. We strive every day to create a rich seamless experience for sneakerheads. We are driven by our principles and committed to providing the best selection, prices, and customer service.
How do I contact customer support about my order?
Our customer support team is diligently working around the clock to assure a seamless delivery for every order. To reach a support agent, simply log into your account and go to My Orders from the Menu. Select the order and a chat window will connect you to your personal assistant who can help you.
What is the return policy?
We do not allow any refunds, exchanges or swap back. If something is wrong with your order caused by our end, please contact us through the order portal and we'll help you promptly. If there is a problem with an item you received, you must contact us in writing within 3 days after receiving the item with a detailed description of the issue. Orders cannot be cancelled after being placed. Our fulfilment centers are very quick to process orders and cannot accommodate cancelled orders.
Do you ship worldwide?
We ship worldwide. If you're on planet earth, we'll find a way to deliver your sneakers.
How do I cancel my order?
Orders cannot be canceled after being placed. Our fulfillment centers are very quick to process orders and cannot accommodate canceled orders.
Are custom fees included on International orders?
Buyers are responsible for the duties placed by customs during delivery. Unfortunately, this is completely out of our control.
Are the sizes in US or UK sizes?
All sizes displayed are US sizes and should be converted accordingly to your sizing metrics before ordering.
Are all prices in US Dollars?
All prices are in United States Dollars. However, we use Paypal as our payment processor and you will be able to pay using any currency via the daily foreign exchange rate calculated by Paypal at checkout.